Join Nizek

Let's talk

Build vs. Buy: The Benefits of Custom-Built Software Solutions

read in Strategy

If you need a software solution you have a choice: build vs buy. We take a look at why a custom-built software solution might be the right choice.

n 2013, it was estimated that more than $542 billion got spent on software development. This represents 25 percent of all IT spending.

As you can see, the software is a huge part of doing business. If you’re considering new software for your operations, you have an important decision to make – what type of software is right for you?

In the past, there have been two main types: build vs. buy.

“Build” refers to custom-made software. This software adapts to meet the buyer’s needs. “Buy” refers to packaged options. These are “off-the-shelf” and offer the same features and benefits to everyone.

If you’re on the fence about which option is right for you, then you need more information. The fact is, custom software options offer a wide array of benefits, with some of the most appealing listed here.


When it comes to your business operations and the development of new software, there’s no such thing as a one-size-fits-all solution. There are quality, ready-made software options available. Unfortunately, the likelihood it’s going to fit perfectly with your business is low.

It’s possible to modify some of the features of the software purchased. But, it still may not meet all the needs your business has. This leaves certain processes and activities left out.

With custom software development, you’ll have software that’s capable of handling all day-to-day processes. It can be as intuitive or complex as you like. This makes it a smart choice for your business.

Cost Effective in the Long Term

To begin with, the cost of developing custom software is high. But, in the long run, this investment is worthwhile.

When you choose custom software, you don’t have to constantly change or develop it to suit what your business needs. You can begin using it right away and continue doing so long-term. No other investments are needed to improve or change it.

This illustrates the long-term value that custom software offers. With off-the-shelf options, you may have to replace it every few years. This requires an initial investment and staff training. All this is avoidable with custom solutions.


If your business is like many others, you may require many software programs. Trying to maintain all these is often problematic.

With custom-made software options, you don’t have to worry about this. You can ensure your one solution meets all the needs you have. This helps you accomplish more of what’s needed, all while reducing overall stress.

During the software development, the developer can also accommodate the different expertise levels of users. Also, any changes in app usage or staffing are easily handled by creating more modules or updates.

This allows your software to get adjusted based on the direction that your business is going. After all, technology grows rather quickly, and it is always evolving.

As a result, it’s best for you to choose custom software since it can be integrated effectively with the direction and needs of your business.


Popular software available for purchase is more likely to get hacked than custom-made options. This is because attackers and hackers are already aware of all the vulnerabilities of the software, and they know where to compromise.

Custom-developed software will only get used by your team, and the chances of an intrusion are minimal.

Maintenance and Support

Off-the-shelf software programs leave your hands tied in many cases. You remain at the mercy of the original creator. If this person goes out of business or opts to no longer maintain the software, your business is in a difficult position.

You’re going to have to change software providers altogether to get the maintenance and support you need.

This new and sudden expense can be very damaging to your business. If you opt for custom software, it’s maintained as long as necessary.

One of the main advantages offered by custom software is efficient, reliable technical support plans. This offers access to full support teams. These teams are familiar with the program, which gives you the support and help you need.

Also, custom software provides more security. Since it’s new and unique, the likelihood of getting hacked or breached is minimal. This makes it a much more secure option than off-the-shelf software.


When you use custom software, it can get scaled based on the ever-changing needs of your business. If you choose off-the-shelf applications, there’s no flexibility possible. The software will remain constant in what it offers.

In the long run, this type of software is going to become too expensive or unsuitable to continue using. This will only cost you more down the road.


What is going to work best for one business may not work as well for another. You may be using certain processes that others don’t use.

By having software designed and developed for your business only, you can avoid certain issues. You can feel confident all your processes and needs are addressed and automated based on your needs.

Build vs. Buy: Custom Software is the Smart Solution

When you’re facing the choice of build vs. buy when it comes to software for your business, take time to review the benefits of custom options once more. As you can see, in most cases, customization is the better option.

If you opt for custom solutions, find a quality developer. This can help ensure you “get what you pay for.”

If you’re ready to learn more about custom-designed software options, reach out to our team. We’re dedicated to providing solutions that meet your needs.

You can learn more about our services, too.


Abdulaziz Aldhubaib

My expertise in digital transformation and agile processes helps people overcome technological barriers.

All author posts

Read more

The more that you read, the more things you will know. The more that you learn, the more places you’ll go.